Refund Policy

Our policy lasts 30 days. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Unfortunately, we can’t offer you a refund or exchange after the 30 days have gone.

• Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please contact us at support@hibiten.com for instructions on how to begin your refund or exchange. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

• Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@hibiten.com

• Exchanges (if applicable)

We only replace items if they are defective or damaged.  We do not refund orders for buyer’s remorse, and size exchanges. You should check the size chart before you purchase.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.