Help Center

Thankfully, because of our printing facilities, we can ship to most countries! Both of our facilities (In Europe and USA) are designed to print and ship your purchase according to your location. If you are still uncertain about deliveries, please feel free to contact support@hibiten.com for more information. 

We have Japanese, English and Spanish speakers in our team, so you can contact us in any of these languages :)

Please allow 2-7 working days (During The Current Crisis These Times Are Delayed) for processing your order before shipment (weekends and holidays not included). After your item(s) have been processed, approximate shipping times are as follows: 

United States / United Kingdom: Avg. 3 - 5 business days (after fulfillment)
Canada / Australia: Avg. 5 - 12 business days (after fulfillment)
Most European Countries: Avg. 5 - 12 business days (after fulfillment)
Rest of the world: Avg. 10 -  20 business days (after fulfillment)

We do not guarantee arrival dates during the current Covid 19 Crisis, We DO Guarantee Delivery.

WE APPRECIATE YOUR PATIENCE AND PLEASE REST ASSURED YOU WILL GET YOUR ORDER. :) 

If the purchase you made has been damaged due to shipping reasons, feel free to send an email to support@hibiten.com with your order number and image to either refund you, or send you a second shipment of your purchase free of charge! 

All orders of $60.00 or more are automatically eligible for free shipping. Orders below $60.00 are subject to shipping charges. Our shipping costs are typically very low and are calculated by two main factors: 

1. The total weight of your order.
2. Where your order is being sent to. 
3. To find out exactly how much shipping might cost you, add a product to your cart and start the checkout process. Enter your shipping address and a rate will be calculated for you. You can then decide if you want to continue checking out.
   

After your item(s) have been made and a shipping label has been created, a tracking code will automatically be sent to you via email. If you  don't didn't receive an email a few hours after placing your order. Please get in touch at support@hibiten.com and we will track your order for you.